FAQ

📦 Shipping & FAQ

 

Shipping Information

We aim to process and ship all orders as quickly as possible.

  • Processing time: 1–3 business days

  • Delivery time: Estimated 2–4 weeks depending on location

  • Orders are shipped Monday–Friday (excluding weekends and holidays)

If you have any questions about your order, please contact us at
📧 support@groovymoves.co

Do you ship worldwide?

Yes, we ship worldwide.

Can I change or cancel my order?

Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.

After this time, the order may already be in processing. If so, it can be returned for a refund once received.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

All payments are processed securely.

When will my order be processed?

Orders are processed within 1–3 business days and shipped shortly after processing.
Please allow extra time during holidays or promotional periods.

How long will it take to receive my order?

Delivery typically takes 2–4 weeks, depending on your location and local postal services.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipping, please contact us and you’ll be eligible for a full refund or replacement.

Will I be charged customs fees or taxes?

Prices on our website are listed in USD and do not include customs duties or taxes.

Depending on your country, you may be responsible for import duties or taxes charged by your local customs office. These fees are not covered by Groovy Moves.

How do I return an item?

To start a return, please email us at
📧 support@groovymoves.co
Our support team will guide you through the process.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us immediately and include:

  • Your order number

  • Clear photos of the item

We’ll resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method.

  • Credit/debit card refunds typically appear within 7–10 business days after approval

  • Processing times may vary depending on your bank

If you haven’t received your refund after this period, please contact your bank or card issuer.