शुल्क वापसी की नीति

Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition

  • Items must be returned in their original packaging

  • Proof of purchase is required

How to Start a Return

To request a return, please contact us at:
📧 support@groovymoves.co

For privacy and security reasons, return addresses are provided by email only once your return request has been approved.

Items sent back without prior approval will not be accepted.

If your return is approved, we’ll provide:

  • Return instructions

  • The correct return address

  • Any additional steps required

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately and include:

  • Your order number

  • Clear photos of the item

We’ll assess the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item

  2. Place a new order once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be:

  • Unused and unworn

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes up to 10 business days

  • Bank or card processing times may vary

If more than 15 business days have passed since approval, please contact us at
📧 support@groovymoves.co